TikTok Shop’s Account Health Rating publishes an exact number: a shop starts at 200 points, can rise to 1,000, and gets deactivated at 0. Shopee’s Seller Penalty Points system also resets and escalates on a published schedule, but the exact point thresholds that trigger each consequence sit inside an image on Shopee’s own help article, not in text a search engine or a seller comparing platforms can read directly. Lazada’s Non-Compliance Points system publishes warning tiers at specific point values, but not a single combined number that predicts deactivation the way TikTok Shop’s does.
Three platforms, three different answers to the same question: how does a seller know how close they are to losing the account.
Shopee: penalty points, quarterly reset, published triggers not fully public
Shopee’s system is a straightforward points ledger. Every confirmed policy violation, a late shipment, a cancelled order, a listing that breaks a category rule, adds a set number of points to the seller’s account. As of the 2026 version of the system, penalties trigger automatically within 90 minutes of a confirmed breach. Points also apply cumulative weighting, meaning a late shipment on a low-value order carries the same penalty weight as one on a high-value order. That is a meaningful design choice: it removes any incentive to deprioritize small orders.
Points reset to zero at the start of each quarter, in January, April, July, and October. Sellers can view their live point count on the Account Health page inside Seller Centre or the Shopee app. Performance is measured weekly, updated every Monday.
What Shopee does not publish as readable text is the exact threshold table, how many points trigger a warning, a feature restriction, or account suspension. That information exists on Shopee’s own Seller Education page, but it is presented as an embedded image rather than text, which means it does not show up in a search result, cannot be copied into a spreadsheet, and cannot be verified by a tool that reads a page’s text content rather than rendering it visually. A seller who wants the exact numbers needs to log into Seller Centre and view the account health page directly.
TikTok Shop: a single published score, one formula
TikTok Shop’s Account Health Rating (AHR) is the most transparent of the three in one specific way: it collapses standing into a single number with a published formula. Every account starts at 200 points. The score moves according to Base points, plus points earned from completed orders, minus points deducted for policy violations, calculated over a rolling window.
The tier structure is public: 200 to 1,000 is Healthy, with no restrictions. 151 to 199 is Needs Improvement, a warning zone where recent violations have started to outweigh order-based gains. 1 to 150 is At Risk, with escalating enforcement, in one documented version of the policy, listing and mega-campaign restrictions that lengthen from 7 to 14 to 28 days as the score drops through 150, 100, and 50 points. A score of 0 deactivates the shop, with reactivation left to TikTok’s discretion.
One detail is worth flagging rather than presenting as settled. Two credible secondary sources describing AHR disagree on the scoring window, one states a 180-day lookback, the other a 90-day rolling window drawn from what it describes as TikTok’s own formula language. AHR itself is a recent rollout, in preview from around May 2026 and fully replacing the platform’s older Violation Points strike system from July 2026 onward, which is a plausible reason two summaries written close to that transition would disagree on a parameter that was still being finalized. A seller relying on the exact window length for a real compliance decision should confirm it inside their own Seller Centre account rather than from either external summary, including this one.
The replaced system, Violation Points, worked differently: individual infractions accumulated toward fixed thresholds and expired independently over time, closer in structure to Shopee’s current model than to AHR’s blended score.
Lazada: named tiers, specific warning points, no single predictive number
Lazada’s system separates two things that TikTok Shop’s AHR merges into one score: overall store health, described in broad tiers of Good, Need to Improve, and Poor, and a separate Non-Compliance Points count tied specifically to policy violations like Fair Trading breaches, order fulfillment failures, and high cancellation or return rates.
Individual violations carry point values that vary by severity, generally in a 10 to 50 point range per breach according to secondary summaries of Lazada’s own Seller Center documentation. Store-level warnings escalate at specific cumulative thresholds, 11, 23, 35, and 47 points, per the same secondary sourcing. Consequences beyond a warning can include withheld payouts, reduced search visibility, product lockouts, and loss of eligibility for programs like LazMall.
What Lazada does not offer is a single number that plays the same role as TikTok Shop’s AHR score or that predicts deactivation the way a seller can read a countdown on TikTok Shop. A Lazada seller tracking standing has to watch two separate signals, the qualitative store health tier and the quantitative non-compliance point count, rather than one number that rolls both into a single read.
What this actually means for a multi-platform seller
A seller running the same shop across all three platforms is managing standing under three different logics, not one framework applied three times. Shopee rewards consistent weekly compliance and resets the slate every quarter, which means a bad month gets diluted by three good ones inside the same quarter, but a genuinely bad quarter starts over at zero anyway. TikTok Shop’s AHR blends order volume into the score itself, so a high-volume seller with strong fulfillment has more room to absorb an occasional violation than a low-volume seller does for the identical mistake, a structural point that is easy to miss if a seller assumes the score works like a simple strike count. Lazada’s two-track system means a seller can look healthy on the store health tier while quietly accumulating non-compliance points that are heading toward a warning threshold nobody is watching, since the two numbers live in different places.
None of the three systems publishes every number a seller might want. Shopee’s exact tier thresholds sit behind an image. TikTok Shop’s exact scoring window has conflicting secondary descriptions during an active platform transition. Lazada’s per-violation point values come from third-party summaries of the platform’s own documentation rather than a single definitive table. The common fix across all three is the same: check the live number inside each platform’s own Seller Centre before making a decision that depends on it, since a comparison piece like this one is a map, not the territory.
The plain answer
TikTok Shop gives the clearest single number to watch, its 0 to 1,000 Account Health Rating, but confirm the current scoring window inside Seller Centre rather than trusting an external summary during this transition period. Shopee sellers should check the Account Health page weekly rather than relying on a remembered threshold, since the exact consequence tiers are not published as searchable text anywhere outside the platform. Lazada sellers need to track two signals, not one, the store health tier and the separate non-compliance point count, since neither alone tells the full story. A seller operating on all three should build a standing check into a weekly routine rather than assuming any platform will surface a warning early enough to react.
Research Ledger (9 claims)
| Entity | Claim | Source | Status |
|---|---|---|---|
| Shopee | Penalty points trigger automatically within 90 minutes of a confirmed breach; cumulative weighting applied as of the 2026 system | Shopee SG Seller Education Hub, Seller Penalty Points article | VERIFIED |
| Shopee | Points reset to zero quarterly, in January, April, July, and October; performance measured weekly, updated Mondays | Shopee SG Seller Education Hub, Seller Penalty Points article | VERIFIED |
| Shopee | Exact point thresholds for warning, restriction, and suspension tiers | Shopee SG Seller Education Hub, Seller Penalty Points article | UNCHECKED, published only as an embedded image, not extractable as text; flagged and not stated as a number anywhere in this article |
| TikTok Shop | AHR scores 0 to 1,000, base 200 points, tiers at 200+ Healthy, 151 to 199 Needs Improvement, 1 to 150 At Risk, 0 Deactivated | TikTok Shop Seller Academy, Account Health Rating (AHR) essay | VERIFIED |
| TikTok Shop | Enforcement milestones at 150, 100, 50, and 0 points with escalating listing and campaign restrictions | TikTok Shop Seller Academy, Account Health Rating (AHR) essay | VERIFIED |
| TikTok Shop | Scoring window length, 90-day vs 180-day rolling period | Two secondary sources disagree; not independently confirmed against a single unambiguous primary statement | INFERRED, conflict flagged in the text rather than resolved by guessing |
| TikTok Shop | AHR in preview from around May 2026, fully replacing Violation Points from July 2026 | Secondary source summarizing TikTok Shop’s own rollout communication | INFERRED |
| Lazada | Non-Compliance Points range roughly 10 to 50 per violation; store warnings trigger at 11, 23, 35, and 47 cumulative points | Secondary summaries of Lazada Seller Center’s Non-Compliance Points and Fair Trading Policy pages; the Lazada Seller Center page itself redirects behind a login wall that could not be read directly | INFERRED |
| Lazada | Overall store health reported in three tiers: Good, Need to Improve, Poor, tracked separately from Non-Compliance Points | Secondary summaries of Lazada Seller Center documentation | INFERRED |